Right of withdrawal for digital content and services
This section applies to digital content not supplied on a physical medium and to services. The separate section for physical goods below applies to physical purchases, including in mixed orders.
You have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period is fourteen days from the day on which the contract is concluded.
To exercise your right of withdrawal, you must inform us of your decision to withdraw by means of a clear statement, for example by letter or email:
Linda Wolters
trading as Liltheria
Am Landhaus 46
59555 Lippstadt
Germany
Email: shop@liltheria.com
You may use the model withdrawal form below, but this is not mandatory. To meet the withdrawal deadline, it is sufficient for you to send your communication before the withdrawal period has expired.
You can also submit your withdrawal using our electronic cancellation function. If you use this function, we will send you an acknowledgement of receipt by email without undue delay.
Effects of withdrawal for digital content and services
If you withdraw from this contract, we will reimburse all payments received from you without undue delay and no later than fourteen days after the day on which we receive your notice of withdrawal.
We will use the same means of payment that you used for the original transaction unless expressly agreed otherwise. You will not be charged any reimbursement fees.
Expiry of the right of withdrawal for digital content
For paid digital content that is not supplied on a physical medium, the right of withdrawal expires once delivery begins if you have expressly consented to delivery beginning before the withdrawal period expires, acknowledged that you thereby lose your right of withdrawal, and received the legally required confirmation.
Your statutory rights relating to defective digital content remain unaffected.
Right of withdrawal for physical goods
The following information applies to physical goods. The separate rules for digital content remain applicable to digital products, including in mixed orders.
You have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period is fourteen days from the day on which you, or a third party designated by you who is not the carrier, takes possession of the goods. If goods from one order are delivered separately, the period begins when you or the designated third party takes possession of the last item.
To exercise your right of withdrawal, you must inform us of your decision to withdraw by means of a clear statement, for example by letter or email, addressed to Linda Wolters, trading as Liltheria, Am Landhaus 46, 59555 Lippstadt, Germany; email: shop@liltheria.com.
You may use the model withdrawal form below, but this is not mandatory. You can also use our electronic cancellation function. If you do so, we will send an acknowledgement of receipt by email without undue delay. To meet the withdrawal deadline, it is sufficient to send your communication before the withdrawal period expires.
Effects of withdrawal for physical goods
If you withdraw from this contract, we will reimburse all payments received from you, including delivery costs, except for additional costs resulting from your choice of a delivery method other than the least expensive standard delivery offered by us. Reimbursement will be made without undue delay and no later than fourteen days after the day on which we receive your notice of withdrawal. We will use the same means of payment that you used for the original transaction unless expressly agreed otherwise. You will not be charged any reimbursement fees.
We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent the goods back, whichever occurs first.
You must return the goods to Linda Wolters, Liltheria, Am Landhaus 46, 59555 Lippstadt, Germany, without undue delay and no later than fourteen days after the day on which you informed us of your withdrawal. The deadline is met if you send the goods before the fourteen-day period expires.
You bear the direct cost of returning the goods. This does not affect your statutory rights and any applicable rules on return expenses for defective goods.
You are only liable for any diminished value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics and functioning.
Model withdrawal form
Complete and return this form only if you wish to withdraw from the contract.
To: Linda Wolters, Liltheria, Am Landhaus 46, 59555 Lippstadt, Germany; email: shop@liltheria.com
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*) / for the supply of the following service (*):
__________________________________________________
Ordered on (*) / received on (*): ____________________
Name of consumer(s): ______________________________
Address of consumer(s): ____________________________
__________________________________________________
Signature of consumer(s), only if this form is submitted on paper: ____________________
Date: ____________________
(*) Delete as appropriate.