Right of withdrawal for goods
You have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period is fourteen days from the day on which you, or a third party named by you who is not the carrier, took possession of the goods. If goods from one order are delivered separately, the period begins when you or the third party took possession of the last item.
To exercise your right of withdrawal, you must inform us of your decision to withdraw by means of a clear statement, for example by letter or email:
Linda Wolters
trading as Liltheria
Am Landhaus 46
59555 Lippstadt
Germany
Email: shop@liltheria.com
You may use the model withdrawal form provided on this website, but this is not mandatory. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.
Effects of withdrawal
If you withdraw from this contract, we will reimburse all payments received from you, including the cost of the least expensive standard delivery offered by us. Additional costs resulting from your choice of a more expensive delivery method are not reimbursed.
Reimbursement will be made without undue delay and no later than fourteen days after the day on which we receive your notice of withdrawal. We will use the same means of payment that you used for the original transaction unless expressly agreed otherwise. You will not be charged any reimbursement fees.
We may withhold reimbursement until we have received the goods back or until you have supplied evidence of having sent the goods back, whichever occurs first.
You must return the goods to us without undue delay and no later than fourteen days after the day on which you informed us of your withdrawal. The deadline is met if you send the goods before the fourteen-day period expires. You bear the direct cost of returning the goods.
You are only liable for any diminished value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics and functioning.
Statutory exceptions
The right of withdrawal does not apply where a statutory exception applies. This includes, in particular, contracts for goods that are not prefabricated and are made on the basis of an individual choice or decision by the consumer, or goods that are clearly personalised.
Digital content supplied without a physical medium
For digital content that is not supplied on a physical medium, the right of withdrawal expires when performance begins before the end of the withdrawal period only if you have expressly consented to performance beginning during the withdrawal period, acknowledged that this causes you to lose your right of withdrawal, and received the legally required confirmation.
Services
For a service contract, the right of withdrawal expires when the service has been fully performed only if performance began with your prior express consent and your acknowledgement that you lose the right of withdrawal upon full performance of the contract.
You can find the optional model form on the Model Withdrawal Form page.